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IBAN Business account
Financing
Expense Management
العربية 
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Customer care
Working hours: 9:00 AM – 10:00 PM
Local Toll-Free Number 8003030122
Call from outside KSA +966 (11) 282-2899
Email [email protected]
You can also connect with us via our in-app chat on your Hala business app.
Complaint handling
If you send us a complaint, you'll receive an SMS on your registered mobile number, that includes the reference number and timeframe for resolving your request.- The communication channel used to communicate with you will be documented and its records retained.
- You will be informed of the resolution results via another SMS to your mobile phone.
Escalation process
If you are not satisfied with the resolution of your issue and wish to escalate it, you may do so through calling us on the following channels:
Toll-Free Number 8003030122
From outside the Kingdom +966 (11) 282-2899
Hala is a leading fintech platform enabling SMEs to manage their inbound and outbound payments in a simple and secure way.
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Under the supervision and control of The Saudi Central Bank. Hala Payments Company, commercial registration 4030548330